Privacy Policy

ComfortFlow Design ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Request consultations or quotes
• Subscribe to our newsletter
• Communicate with us via phone, email, or other channels

This information may include:

• Name and contact information (email, phone, address)
• Property details and location
• HVAC system information and requirements
• Project details and preferences

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage data and pages visited
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Provide HVAC engineering services and consultations
• Respond to your inquiries and requests
• Schedule appointments and service calls
• Prepare load calculations and system designs
• Send you service updates and project communications
• Improve our website and services
• Comply with legal obligations

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

• Trusted contractors and subcontractors working on your project
• Cloud hosting and email service providers
• Payment processing companies
• Professional software providers (e.g., load calculation software)

Legal Requirements

• When required by law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, disclosure, or use
• Accidental loss or destruction
• Malicious attacks and data breaches

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve our website functionality
• Provide personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we have about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected and how it's used
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

Note: We do not sell personal information to third parties.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last Updated" date
• Post the revised policy on our website
• Notify you of significant changes via email or website notice

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Information

12. Florida-Specific Information

As a Florida-based business, we comply with all applicable state laws regarding:

• Professional licensing requirements for engineering services
• Building code compliance and documentation
• Consumer protection regulations
• Data breach notification requirements